Get in Touch With Us
Got a question about one of the poker sites we cover, spotted something that needs updating, or just want to flag feedback on our rankings? This page explains how to reach us and what happens once your message lands in our inbox.
How to Send Us a Message
Email is the best way to reach our team: [email protected]. We read every message that comes in and aim to reply within two working days. If you can, tell us upfront what your message relates to — a specific operator, a bonus term, a technical issue with the site, or general feedback — so we can route it to the right person faster.
What We Can Help With
- Questions about a poker site we've reviewed — If you want more detail on how we rated a brand like Coinpoker, Bovada, or any other site listed on luxe-brand.com, ask us directly and we'll point you to the relevant information or clarify what we already published.
- Corrections and accuracy checks — Bonus terms, licensing details, and payment methods change. If something looks out of date since our last review, let us know and we'll look into it.
- Feedback on our comparisons — If you think we've missed an important factor in how we compare traffic, rake, or deposit options, we're open to hearing it.
- Commercial and partnership enquiries — If you represent a poker operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with their gambling, please say so in your message. We'll point you toward support resources, and we'd rather you reach out to a helpline directly and immediately if you need urgent support.
How Our Reviews Work — In Brief
Since contact enquiries often relate to how a site earned its place on our list, it's worth knowing the basics of our approach. We assess online poker sites on factors including traffic and player pool size, the range of cash games, tournaments, Sit & Gos, and Spin & Go formats on offer, rake structure and rakeback value, software and mobile app quality, deposit and withdrawal methods, and the clarity of welcome bonus terms. Editorial ratings reflect this research, not paid placement — commission from any operator we link to does not influence where a site ranks. If you disagree with a rating or want to know more about how we reached it, that's a fair thing to ask us about.
A Note on Bonuses and Terms
If your message is about a specific welcome offer — for example, a deposit match or bonus credit mentioned on our site — be aware that these come with conditions such as playthrough requirements, time limits, and eligibility rules set by the operator, not by us. We do our best to reflect these accurately, but always confirm current terms directly with the poker site before you deposit. If you spot a discrepancy, we want to hear about it.
Responsible Gambling
Online poker is intended for entertainment, and outcomes are never guaranteed — no skill level removes the risk of losing money. If you're contacting us because gambling has become a source of stress, or you're worried about your own or someone else's play, please reach out to the National Problem Gambling Helpline at 1-800-GAMBLER for free, confidential support. All real money poker on this site is intended for players 21 and older, in line with the minimum age set by most regulated US states (a small number allow 18+); please do not contact us regarding access for anyone under your state's legal age.
What Happens After You Write In
A real member of our team reads and responds to every message — we don't rely on automated replies to close out enquiries. Most messages are answered within two working days, though it can take a little longer during busy periods. We'll always follow up, even if the answer is simply that we need more time to look into something.
If your enquiry touches on a related topic, such as playing options outside the standard US-regulated market, you may also find our page on trusted non-GamStop casinos in the UK useful, though our focus here remains squarely on US online poker sites.
Before You Get in Touch
A quick checklist that helps us help you faster:
- Name the specific poker site your question relates to, if applicable.
- Include any relevant detail, such as the bonus or promotion you're asking about.
- Let us know if you're flagging an error so we can prioritize a correction.
- If your message concerns responsible gambling support, say so clearly so we can respond appropriately.
We appreciate you taking the time to reach out, and we look forward to hearing from you.