Returns

We pride ourselves upon the satisfaction of our customers. We promise!

Returns
We accept returns and exchanges of Luxe Brand merchandise for any reason within 15 days of the purchase date. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
If you need to exchange it for the same item, send us an email at rmason@luxe-brand.com and send your item to: 3011 Lafayette Avenue Muscle Shoals Alabama US 35661.

Shipping
To return your product, you should mail your product to: 3011 Lafayette Avenue Muscle Shoals Alabama US 35661

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Size Chart
Inches # Eyelets
36 3-4 Extra Low Top Shoes
45 5-6 Low Top Shoes
54 7-8 Mid Top Shoes
63 9-10 High Top Shoes